We want you to love what you receive. Because our products are hygiene- and quality-sensitive, we offer exchanges only — please take a moment to read the conditions below before requesting one.
Exchange Window
Exchanges are accepted within 48 hours of receiving your order.
Eligibility for an exchange
To be eligible for an exchange, the product(s) must be:
- ✓ Unused and unopened — exactly as it arrived to you.
- ✓ In the original packaging, with all seals intact.
- ✓ In the same condition as you received it.
Hygiene & quality assurance
For hygiene and quality assurance reasons, we reserve the right to refuse any exchange that does not meet the conditions above. This protects every customer and ensures that each product leaves us in perfect condition.
Please note: we offer exchanges only. We do not accept returns or issue refunds.
How to request an exchange
- Contact us within 48 hours of receiving your order.
- Share your order number and the item you'd like to exchange.
- Our team will confirm eligibility and arrange your exchange.
Need help with an exchange?
Email us at info@vivianalb.com or message us on WhatsApp at +961 71 375 278.