Frequently asked questions
Everything you need to know before you glow.
How do I find my perfect shade?
Tap Find My Shade on any foundation, concealer, blush or powder page. Answer two quick questions about your skin depth and undertone and we’ll recommend — and auto-select — your best match. Not quite right when it arrives? You have 48 hours to exchange it.
Are Viviana products cruelty-free?
Yes — every Viviana product is cruelty-free and formulated to be kind to your skin, made for every tone.
How long does delivery take?
Orders are carefully packed and shipped quickly, usually arriving across Lebanon within a few business days. You’ll get a confirmation once your order is on its way.
What is your exchange policy?
If something isn’t the right shade or you change your mind, we offer easy exchanges within 48 hours. Just reach out and we’ll sort it out for you.
How can I save on my order?
Spend more and save automatically: 10% off orders over $20, and 15% off orders over $40 — applied for you at checkout. Join The Viviana Club in the footer for exclusive offers too.
Is the foundation long-lasting?
Our Velvet Touch Full Coverage Foundation is long-lasting with SPF 20, giving you a flawless, photo-ready finish that stays put through the day.
How do I contact you?
The fastest way is the WhatsApp button at the bottom-right of any page. You can also email us at info@vivianalb.com — we’re happy to help with shade matching, orders and more.
Still curious? Message us on WhatsApp — we reply fast.